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Refund and Returns Policy

Refund and Returns Policy

Overview

In the event that you experience problems or complications with an order, we encourage our customers to email us and our attentive customer service representatives will be happy to help resolve those issues. Should you experience an adverse reaction to one of our products, please reach out and let us know. Skin is a very sensitive organ, and we understand that not every person will respond the same way to our items. We also do not think that you should be stuck with a product that you do not like, or won’t use. Although we have the utmost confidence in our inventory, what works for some, may not work for everyone
We have helpful staff standing by ready and willing to address your inquiry or concerns in a timely manner. Our customer service team can also be reached via email at [email protected]. If you are not entirely satisfied with your purchase, we offer a 14-day money back guarantee. In the event that your skin does not respond well to one of our products, we do not expect you to spend money on something that simply won’t work for you. All products returned to us within the 14 day window will receive a full refund. Although most side effects from our line of skincare products are rare, they do happen on occasion.

Shipping returns

To return your product, you should mail your product to: Name: SkinCareGlows

229 Urban Estate Phase 2, Jalandhar, Punjab, 144022, India

How many days do customers have to return a product?

 
Number of days: 14 days from Delivery Date

What is the restocking fee?

There is no restocking fee.

Return Method

By Mail

What happens when the product is incorrect, damaged by the carrier, or defective in another way?

There is no cost to the customer. SkinCareGlows will cover the shipping cost and the product cost.

Refund Terms 

You will be notified and informed if the refund has been accepted once we have received and reviewed your return. If accepted, you will automatically receive a refund in the form of your original payment. Expect a credit to your account within 7-10 business days upon processing the refund. Please be aware that processing and posting the refund by your bank or credit card company will take some time as well..

How will customers get the return label?

Download/print

For customer remorse
What happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item?

Again there is no cost to the customer. SkinCareGlows will cover the shipping cost and the product cost.

Customer Service

If you have any questions or concerns regarding Return and Refund Terms, please do not hesitate to contact us at:

Email: [email protected]

Thank you for choosing SkinCareGlows!229 Urban Estate Phase 2, Jalandhar, Punjab, 144022, India